Contact Information
CONTACT INFORMATION
For questions or concerns about your order, please contact us using the email below and provide your name and order number:
support@awfulcloth.com
Inquiries related to press, media, or modeling please contact:
info@awfulcloth.com
Inquiries related to collaborations, ambassadors, or promotions please contact:
chaz@awfulcloth.com
*Responses may take roughly 24-48 hours and we appreciate your patience.
REFUND AND EXCHANGE POLICY
Unfortunately, we do not offer exchanges at this time due to COVID-19 safety precautions.
There are NO REFUNDS unless your order is faulty or is shipped to the wrong address. You may cancel your order before it is shipped to receive a refund.
If you have any other questions regarding our refund/exchange policy, please contact info@awfulcloth.com.
FREQUENTLY ASKED QUESTIONS (FAQ)
How long does it take for my order to arrive?
It takes roughly 1-2 weeks for United States orders and 2-3 weeks for international orders.
Because of the ongoing COVID-19 pandemic, there have been manufacturing and shipping delays. Orders currently take a minimum of 10-12 business days to be fulfilled prior to shipping.
Don’t panic! We are working in accordance with state policies to get AWFUL orders in the mail as quickly as possible.
We will send you an email that lets you track your order after it ships! :)
Do you ship internationally?
Yes! We have shipped to over 70 countries around the world in all continents (besides Antarctica… we’re working on it).
We will never ship to the following countries under any circumstances:
Cuba, Iran, Syria, and North Korea.
If I ordered from an international country, why is my order taking longer than usual?
Due to country-by-country international shipping restrictions, orders may take an additional 13 business days from the estimated delivery to arrive.
We can’t control how long it takes to deliver to your country and we appreciate your patience. We stay in touch with our carriers and they'll notify us of any international shipping disruptions. Please follow your local news for information on regional shipping disruptions.
There may be unexpected customs fees for U.K. orders. Please notify us if this is the case.
What is your environmental welfare policy?
We strive to minimize packaging waste by sourcing eco-friendly materials. Many of our packaging materials are recyclable or biodegradable.
Bubble wrapping is made using a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and up to 30% secondary recycled content.
We are animal lovers; we WILL NEVER put animals at risk for our products.
How is Awful Cloth keeping their employees safe during the COVID-19 pandemic?
Here's what we're doing to keep our fulfillment teams safe:
- We're staggering shifts and maintaining a 6-foot distance between each station
- We have set up protective partitions at the tables in our break rooms
- We distribute PPE such as safety masks and gloves to all employees
- We are limiting the number of employees allowed in our facilities
We are committed to keeping our teams safe by following guidelines from the CDC, WHO, US Department of State, local governments and health agencies.
Where do you make your AWFUL clothes?
We manufacture our clothing in the United States and we have partnered with a European warehouse to assist us with international orders.
AWFUL is committed to ethical business practices and supports local economies.
I would love to be an ambassador for your brand! Where do I sign up?
We don’t have a standard ambassador program. Our partners are hand-selected for their accordance with the AWFUL brand. If you are interested in collaboration, please contact:
